Responsible Gaming
Gaming Should Be Entertainment
At 19216811.bid, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.
If you ever feel that your gambling is becoming problematic, support is available and help is just a phone call away.
Age Verification
Online gambling is strictly for players aged 18 years and over in Australia. If you are under the legal gambling age in your jurisdiction, please do not access our services.
We are committed to preventing underage gambling and verify the age of all players before account activation.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs, please seek help immediately:
- Chasing losses by gambling with more money to recover what you've lost
- Gambling with money intended for essential expenses (rent, bills, food)
- Hiding your gambling activity from friends, family, or partners
- Experiencing relationship or work problems due to gambling
- Feeling anxious or irritable when you're not gambling
- Needing to gamble with increasing amounts of money to get the same excitement
- Unsuccessful attempts to cut down or stop gambling
- Borrowing money to fund gambling activity
- Neglecting hobbies, social activities, or self-care to gamble
- Lying about the extent of your gambling
Self-Help Tools & Responsible Gaming Features
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe
- Loss Limits: Set a maximum amount you're willing to lose in a given period
- Reality Checks: Receive periodic reminders about how long you've been gambling and how much you've spent
- Session Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently close your account and block access to gaming services
- Account Pause: Take a break from gambling for a set period
To access these tools, visit your account settings or contact our customer support team.
Support Organizations in Australia & Beyond
If you need help, these organisations provide free, confidential support:
Australia
- Gambling Help Online – Free counselling and support for problem gambling
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free, confidential, 24/7)
United Kingdom
- GamCare – Free, confidential support and information
Website: www.gamcare.org.uk - GamStop – National self-exclusion scheme
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council – Resources and support
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling – Free helpline and resources
Website: www.ncpgambling.org
Phone: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
Website: www.bzga.de
If You Need Help
If you or someone you know is struggling with problem gambling, please reach out to one of the support organisations listed above. Help is available, and it's never too late to seek assistance.
Remember: Gambling should be fun. If it stops being fun, it's time to get help.
You can contact our support team to discuss responsible gaming features or to self-exclude from our services at any time.